User's Guide

Contents

• 1. Order policy
• 2. Discount policy
• 3. Exchange policy
• 4. Shipping policy
• 5. Package Reship Policy
• 6. FAQ

1. Order policy

 The shipping fee is $20 per order to worldwide
 We provide FREE shipping to worldwide if the order is more then 4 bags/wallets/shoes or 30 pieces jewelry or 12 pieces Lighters/Pens/Scarves/Sunglasses/Glove/Clothes.
 We give high and flexible discount for Regular customers and for bulk order, click the wholesaler/Distributor Entry to view the detail.

2. Discount policy

1).Single order policy

  For bags/wallets order:

 For Jewelry/cuff buttons/Belt order:

 For Pens/Lighters/Scarf/Sunglasses/Glove/Bikini/Clothes order:

 For Footwear/shoes order:

2).Wholesaler/Distributor order discount policy

 3).Western Union/MoneyGram discount

3. Exchange policy

We allow you to apply the products exchange when you find the products have quality problems or not the style you order in 3 days after you have received parcel.
Please include the information in your email:
1).The tracking number of your order;
2). The reasons why you want to exchange the handbags.
Please note that all the items must be returned new and unused within 3 business days of receipt for exchange.
In order to exchange the items you will need to ship the items back on your expense with a courier and provide a valid tracking number.
It is the buyer's responsibility to make sure that no items gets damaged during shipping and that all the original tags are still attached.

4. Shipping policy

1). Drop shipping

You are welcome to ask us for drop shipping. As your reliable partner we will ship the products to your customers directly without putting any additional information in the parcels.

2). Shipping

We will ship in 1 to 2 days after payment is received.
The shipment methods can be: EMS, UPS, FedEx or Air parcel etc. Normally we ship by EMS, and the online tracking number will be emailed to you when your parcels are sent. If you want to send by other ways, please contact us.
After we ship your package, we will attach the online tracking number to your order at our website, please log in our website to check the online tracking number.
The EMS online tracking website is: http://www.ems.com.cn/english-main.jsp .

2). Shipping fee

Please refer to Order Policy.

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5. Package Reship Policy

IMPORTANT

To Guaranteed Customer Service, lzwholesaler.net provides re-ship service for the package seized by Customs. If your order is unfortunately seized and held by customs we will reship to you as per our reship policy. If you have not received your order within 28 days of the shipping date we promise to reship. Please contact us within 28 days and we will organize the reship at our expense.

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